At PitchingMachine.us, we value your satisfaction above all. If you’re not completely happy with your purchase, you can return or exchange most items within 30 days of receiving them. Please note that some products are considered special orders by the manufacturer and may not be eligible for return. Return shipping costs are the responsibility of the customer. While we offer free shipping on many items, any original shipping charges, handling fees, and a possible restocking fee will be deducted from your refund. If an item is refused and returned to the manufacturer, return freight costs will also be deducted from the refund. If you have any questions or need assistance, feel free to reach out to our customer service team at +15175505502.
Order Cancellation
Once you cancel an order with us, we will confirm the cancellation via email. If you haven’t received a confirmation, please note that the order has not been canceled. If an order has already shipped, it cannot be canceled, and any costs for round-trip shipping will be deducted from your refund if the order is refused. Orders refused for reasons such as buyer’s remorse or dissatisfaction are treated as returns, and the same return fees, including restocking and shipping costs, will apply. Once your returned items are received at our distribution center, we’ll process your refund. If you need further clarification or have any questions about our return or cancellation policies, don’t hesitate to contact us at +15175505502.